Privacy

This page explains how PlanBet handles your personal information, what we collect, why we need it, and the choices you have. It also covers responsible gambling tools, account rules, and how we keep your data secure.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money. If you feel your gambling is becoming a problem, help is available.

PlanBet offers several tools to support safer play:

- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Choose how long you can stay logged in during one session. - Reality checks: Get pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break of 24 hours, 7 days or 30 days. - Self-exclusion: Close your account for a minimum of six months.

All limit reductions take effect immediately. Increases require a 24-hour waiting period to give you time to reconsider. You can adjust these settings anytime in your account profile under “Responsible Gambling.”

Warning signs of problem gambling include chasing losses, lying about how much you gamble, or using gambling to escape stress. These behaviours are serious but treatable.

If you need support, contact an independent organisation such as GamCare or BeGambleAware. Both offer free, confidential advice. You may also register with a national self-exclusion scheme like GAMSTOP if it operates in your region.

Accounts are restricted to players aged 18 or older. We verify age during registration. If you share a device with minors, consider installing blocking software such as Net Nanny or K9 Web Protection.

Account Terms and Fair Play

Only one account per person is allowed. You must be at least 18 years old and not located in a place where online gambling is prohibited.

During registration, you’ll provide identity and contact details. Before your first withdrawal, we require proof of identity and address. This is standard practice to prevent fraud and money laundering.

Bonuses come with specific terms: wagering requirements, eligible games, expiry dates, and maximum cashout amounts. Bonus abuse, including multiple accounts or bonus stacking, will void any offer and may lead to account closure.

Inactive accounts (no login or activity for 12 months) may be closed. You’ll receive a warning email before this happens.

Fair play matters. Using bots, colluding with other players, or disputing legitimate transactions through chargebacks violates our rules and may result in account suspension.

If you have a complaint, contact our support team first. If unresolved, you can escalate it to the relevant regulatory authority.

We may update these terms. When we do, we’ll post a notice on the site and, where required, notify you directly.

Data Collection and Use

We collect several types of data:

- Identity and contact info: Name, email, phone number, date of birth. - Payment details: Card numbers or e-wallet IDs (never stored directly by us). - Technical data: IP address, browser type, device ID, and site usage logs.

We use this information to run your account, process payments, prevent fraud, meet legal obligations, and improve our service. Our legal basis for processing includes contractual necessity, legal compliance, and legitimate business interests.

We share data only with trusted partners: payment processors, identity verification services, and regulators. We never sell your personal information.

Due to licensing requirements, we keep transaction and identity records for five years after account closure.

You have rights under data protection law: – Access your data – Correct inaccurate details – Request deletion (where no legal reason prevents it) – Obtain a copy in a portable format – Object to certain processing

To exercise these rights, email our data protection contact address listed in the site footer.

Cookies and Site Security

Our site uses cookies: - Essential cookies: Needed for login, security, and basic function. - Analytics cookies: Help us understand site traffic (you can opt out). - Marketing cookies: Used for personalised ads (you can disable these).

You can manage cookie preferences via the banner on your first visit or through your browser settings.

All data sent between your device and our servers is protected by strong encryption. Internal access to player data is strictly limited to staff who need it for their role.

If you have questions about how we handle your data, reach out to our privacy team using the contact method provided on the site.